Terms of Use

1. Acceptance of Terms

By accessing and using the wind-stoat website and booking our heritage tour services, you accept and agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use our website or services.

2. Service Description

wind-stoat provides expert-led heritage tours focused on Australian historical sites. Our services include guided walking tours, historical interpretation, and educational experiences related to Australian heritage and architecture.

3. Booking and Reservations

3.1 Booking Process

Tour bookings made through our website constitute a request for services. We will confirm your booking via email within 24 hours. A binding contract is formed only when we send booking confirmation.

3.2 Payment

Payment details and processing will be provided in your booking confirmation email. Full payment is required to secure your reservation.

3.3 Pricing

All prices are listed in Australian Dollars (AUD) and include applicable taxes unless otherwise stated. We reserve the right to modify prices, but changes will not affect confirmed bookings.

4. Cancellation and Refund Policy

• More than 48 hours before tour: Full refund
• 24-48 hours before tour: 50% refund
• Less than 24 hours or no-show: No refund

We reserve the right to cancel tours due to insufficient bookings, weather conditions, or unforeseen circumstances. In such cases, you will receive a full refund or the option to reschedule.

5. Participant Responsibilities

5.1 Age Requirements

Participants must be at least 16 years of age. Minors aged 16-17 must be accompanied by a parent or guardian.

5.2 Physical Requirements

Most tours involve walking 2-3 kilometers and may include stairs or uneven surfaces. Participants should assess their physical ability to complete the tour. If you have concerns about accessibility, contact us before booking.

5.3 Conduct

Participants must:

• Arrive on time for scheduled tours
• Follow guide instructions and safety directions
• Respect heritage sites and follow posted rules
• Behave respectfully toward guides and other participants

We reserve the right to remove participants who behave disruptively or dangerously, without refund.

6. Liability and Risk

6.1 Assumption of Risk

Participation in walking tours involves inherent risks including uneven surfaces, weather exposure, and other hazards. By participating, you acknowledge and accept these risks.

6.2 Limitation of Liability

To the maximum extent permitted by law, wind-stoat and its guides are not liable for:

• Personal injury or property damage during tours
• Indirect, consequential, or incidental damages
• Losses resulting from tour cancellations or modifications
• Injuries resulting from participant negligence or failure to follow instructions

6.3 Insurance

We maintain public liability insurance as required by Australian law. Participants are responsible for their own personal travel and medical insurance.

7. Intellectual Property

7.1 Website Content

All content on this website, including text, images, graphics, logos, and design elements, is owned by wind-stoat or licensed to us. Unauthorized reproduction, distribution, or modification is prohibited.

7.2 Tour Content

Historical research, narratives, and interpretations provided during tours are the intellectual property of wind-stoat. Recording tours for commercial purposes is prohibited without written permission.

8. Website Use

8.1 Permitted Use

You may use this website for lawful purposes related to learning about and booking our services.

8.2 Prohibited Activities

You may not:

• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Scrape, harvest, or collect user information
• Use automated systems to access the website excessively
• Impersonate wind-stoat or falsely claim affiliation

9. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Accuracy of Information

10.1 Historical Content

We strive to provide accurate historical information based on current scholarly research. However, historical interpretation evolves as new evidence emerges. We do not guarantee absolute accuracy of all historical claims.

10.2 Website Information

While we make reasonable efforts to keep website information current, we do not warrant that all details are completely accurate, complete, or up-to-date.

11. External Links

Our website may contain links to external websites. We are not responsible for the content, accuracy, or practices of third-party sites. Links do not constitute endorsement.

12. Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, strikes, pandemics, or other force majeure events.

13. Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes become effective when posted on this page. Continued use of our website or services after changes constitutes acceptance of modified terms.

14. Governing Law

These Terms of Use are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

16. Entire Agreement

These Terms of Use, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and wind-stoat regarding use of our website and services.

17. Contact Information

For questions about these Terms of Use, contact us:

Email: [email protected]
Address: 127 Macquarie Street, Sydney NSW 2000, Australia

18. Dispute Resolution

If a dispute arises, we encourage you to contact us first to seek resolution. If informal resolution is unsuccessful, disputes may be referred to mediation before pursuing legal action.